Panda Cars provides travel services in and around Chadwell Heath,London. Their serivces include Cabs, Minicabs, Taxis/Radio Cars and Airport transfers, Chauffeur Service & Executive Car Hire etc. to mention a few.
Address: 1074 High Road, Chadwell Heath, London, RM64BD, United Kingdom
Really disappointed with the latest experience with Panda Cars having previously been a reliable provider for most journeys. Normally I use another provider for airport transfers from Heathrow but on this occasion they were not available. I had pre-paid the £65 fare on my credit card to go from Heathrow T5 to Newbury Park today and was expecting a pick up no later than 8.30pm (the time I initially anticipated to have been at the arrivals hall). While the other provider normally picks me up in the hall, Panda said they don't albeit the same price. In any case no text confirmation or driver contact details were provided (which is normal practice for most minicab firms). I also provided the flight details and my flight landed earlier than anticipated. I called the company immediately but was curtly told that I had agreed 8.30pm. Once I got to the hall and waited for a bit I rang to find out where to go. At this point the lady controller told me she will get in touch with the driver. A few minutes pass and no call. I then ring her again around 8.35pm and I am told she's trying to get in touch - while I hold I am then told it will be an hour late due to traffic emanating from an accident. I inform that I wish to have a refund but this is outright refused and so I state that I will claim through my credit card compny Simultaneously the driver finally rings and tells me the situation and I inform that I have cancelled and then I opt to take an Uber. Subsequently the initial gentlemen who I booked with and who I believe to be the owner calls from a mobile number. After protracted discussions he proposes that he will only pay back a part of the refund even though this is not in any t&cs and clearly not my fault. This was an incredulous proposition and its safe to say that we did not come to an amicable resolution. A normal cab compant would have in fact apologised to the customer (especially a regular one like myself) and would have directly addressed this with the driver who could have been compensated by the firm (with whom I had the initial transaction with). The cost to the firm would perhaps been £20 of compensation to the driver for having lost out some time. Abysmal customer service and sad to say they have lost me as a customer.
We were picked up from The White Horse. Our driver text us when he was outside. The cab was very clean and the fare was great.