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Arrow Cars Leeds provides travel services in and around Horsforth,Leeds. Their serivces include Cabs, Minicabs, Taxis/Radio Cars and Airport transfers, Chauffeur Service & Executive Car Hire etc. to mention a few.
Address: 107 - 109 New Road Side, Horsforth, Leeds, LS18 4QD, United Kingdom
I was surprised to see one star ratings and general discontent with this private hire taxi company, coming to the conclusion that they must have been really unlucky. For those wanting a taxi to and from LBA airport I would urge you to try again and give them another chance. I couldn’t fault my journey and as I believe they are the official airport taxis now, they must have done SOMETHING right. 😊 I couldn’t fault them. OK it took a bit of time to arrive, but they get stuck in traffic almost as badly as any other motorist - no car lanes help, but often they are just there as a gesture to cyclists. My phone got texts confirming the booking and again with details of the make/registration/colour to look out for. My driver sent a text when he was nearly there - an Asian man who couldn’t have been more helpful. As I was going to Headingley to collect tickets then straight back, he circled the ground and waited until I was ready, taking me back home, which on a boiling day was very welcome! We had an enjoyable chat about cricket, a subject of common interest and I would not only use them again myself but would highly recommend them.
Punctual, reliable, friendly
Prebooked a taxi, it didn't show up. Rang the company but they couldn't tell me when a car would be available. Claimed they have no way to schedule pickups and it's up to the drivers whether they take a job. Cancelled the booking and still haven't had a refund or a response to my complaint. Will never use arrow again.
The service i received was very bad. I pre booked 2 taxis on the 14/5/18 to pick me up at 9.05am and 14.35pm in the 15/5/18. The taxi i booked for 9.05 turned up at 9.25 , I contacted Arrow at 9.10 to say my taxi was late and it hadn't even been dispatched. A taxi eventually arrived at 9.25, he did try to get me to work as fast as he could but we nearly had an accident with a van and then a bit further down the road with a cyclist. I was 10 min. Late for work. On my way home i had booked a taxi for 14.35 and as I had been late this morning I thought this one would have been in time. But I had no notifications to say it was on its way so again I phoned and was told it hadn't been dispatched but a car was in Whortley and would be on its way. After 5 min i still hadn't had a notification i had to call another taxi firm as I was late in picking my 9 year old daughter up from school. The best bit is i did get my notification an hour late and a call from a taxi driver asking where I was. I did tell him I had booked a taxi but for an hour earlier. I feel very let down by Arrow and don't think I will be using them again for important journeys because I don't know if they will turn up.
Good taxi firm that never let you down. Always have a taxi readily available. Would definitely recommend.