Provides a friendly and reliable service
Excel Cars provides travel services in and around West midlands,Birmingham. Their serivces include Cabs, Minicabs, Taxis/Radio Cars and Airport transfers, Chauffeur Service & Executive Car Hire etc. to mention a few.
Address: 288 Ladypool Road, West midlands, Birmingham, B12 8JU, United Kingdom
I rang up for a cab, as I was in a café in Mosley village. I told the operator the name of the cafe and he was not familiar with it so I had no choice but to ask the waitresses the post code. I could tell by the man's manner, he did not want to speak to me as he was telling me to 'hurry up', 'there are other people calling' 'You are taking too long' in an aggressive manner. I am not from Birmingham and I tried to explain this to the operator and this was the reason I was unable to provide the address details at the beginning of the call. But he took no notice of that. Once I got the post code, I informed him in a hurried manner. He immediately said that place doesn't exist and hung up on me. Shocked at this behaviour, I called back. The same man answered the phone and said he is the manager. Knowing it IS the same man (same voice, mannerism), I attempted to tell him where he went wrong. He was adamant he was the manager and it was his employee who took the first call. I continued to tell him I was paying customer and my only wrongdoing was that I was unfamiliar with my surroundings. He asked me where I was, I informed him of the Cafe's name, and he said he knows where it is. This was also surprising as he told me in that last call 'that place doesn't exist.’. Again in an aggressive manner, he asked me whether or not I want a cab, I told him I do but would also like to file a complaint, and he hung up on me AGAIN. I have never been treated like this over the phone and I would NOT recommend them to anyone. Their behaviour was disgusting and not how a taxi should be operating.
Was at The Lantern Lounge with friends. Our taxi arrived within 5 minutes. Brilliant service.
Took a cab to Smethwick. I was very pleased with the overall service. They were on time, nice driver and reasonable fare.
Went down to my local shops in Sparkhill and it started raining. Called Excel who sent a cab straight away, so luckily I didn't get too wet. Driver was friendly and helpful with my bags. Definately recommend.