Melville Cars Ltd, London

Great service from Martin who is the owner of this company. Had a few problems last Friday/Saturday - which he has now put right. We had a car from our house to Wimbledon Theatre yesterday afternoon - the driver turned up on time. Car was clean and tidy - driver was - friendly and very professional. We will certainly be using Melville car hire again and will pass on their details to family and friends. REMEMBER - if there is ever a problem/ or you would like to praise this company - please give feed as it is always helpful and can then be built upon and or put right.

We have been customers of Melville cars for a number of years and always found the service very good - On Friday 21 February at 8pm we were picked up from Hillview Road and taken to Joe the Ginger Italian restaurant in Carshalton. Unfortunately - eiother whilst I was in the taxi or when I got out - I managed to loose a set of keys. I duly rang the controller on Saturday who was extremely unhelpful. He told me that if keys had been found - they would have been handed into the office. I rang again and asked if it was possible to ring the driver - just in case he hadnt seen the keys. Again controller very unhelpful - did promise to contact the driver and get back to me - this didnt happen. I am not so worried about the keys - but the elephant holder is very preciious to me personally. We will not be using Melville again. It also takes for every to get an answer to phone calls - are you so busy that you are not answering calls - my son rang yesterday and was on hold for 20 minutes. There are plenty of car hire businesses people can use - and of course UBER are very good too. I would appreciate a call back. Looking at some of your feedback on here - it doesnt look as though you are a customer friendly company Jean Saunders

If l could give zero l would, booked and paid £45.50 after discounts for taxi through minicabit, only to receive text from Melville cars confirming booking and quoting price of £60, phoned them querying the price to be told its Christmas day and prices are doubled, with the attitude of take it or leave it. Well, l left it and booked through another company who charged £45.00. It amazes me how taxi companies charge double because it's Christmas. I too work Christmas, Boxing and New Years day at no extra charge.

I went to airport last week Friday,driver came on time picked me up,driver siva is friendly helpful me and dropped on time. Very good service thanks for melville.

Hello just realised I didnt get a receipt this morning for my business taxi - is it possible to email me one? Thanks in advance Helena

Seriously seriously disappointed, I booked a cab to pick me up from a supermarket, I’m disabled, have two small children and a trolley (that Won’t work outside of the shop) full of shopping, the driver rang me and asked if I could go outside and meet at another location because of the cues to get in the car park, I explained I couldn’t and he would have to come up, over half an hour later I rang to see where he was, the controller was flirty rude to me, he said that the cab wasn’t coming and it was my fault because I should have left the shop, I said that wasn’t good enough and he said I’ll send another, Because by this point I’ve waited for an hour and a half I decided to make other arrangements, I rang the cab firm back up and said I’ve decided I don’t want to give you my money and wanted to make a formal complaint and he hung up on me 😡😡 trouble isn’t I’ve been a customer with melivile for years, and I know the owners and I’m pretty sure they will be fuming at the way their staff have treated customers but because that controller is screening my calls now I had to leave this review instead. So disappointed.

On time contacted by text. No problems

having complained about poor service in March I now find the service much improved. they turn up promptly , cabs are clean and drivers are friendly and helpful

Rude cab driver had just lost my friend and he tried to overcharge me

On time, comfortable cars, reasonably priced, safe driving

I booked a cab from Heathrow airport to Sutton 3 weeks in advance via the online booking system provided by Melville Cars. I received a confirmation email - all seems to be OK. My flight was in time and I was waiting at the airport for the driver. Nobody arrived and after 30 minutes I called Melville Cars. They haven´t taken care of my booking!!! The excuse was that the office is not equiped for online booking. Unbeliveable - better use public transport or walk instead of using this company. Never again

I have always had excellent service and as I havebeen on crutches the drivers have been very helpful

Melville take me to The Sutton Arms every Saturday night. Brilliant customer service and very professional.