Melville Cars Ltd, London

I went to airport last week Friday,driver came on time picked me up,driver siva is friendly helpful me and dropped on time. Very good service thanks for melville.

Hello just realised I didnt get a receipt this morning for my business taxi - is it possible to email me one? Thanks in advance Helena

Seriously seriously disappointed, I booked a cab to pick me up from a supermarket, I’m disabled, have two small children and a trolley (that Won’t work outside of the shop) full of shopping, the driver rang me and asked if I could go outside and meet at another location because of the cues to get in the car park, I explained I couldn’t and he would have to come up, over half an hour later I rang to see where he was, the controller was flirty rude to me, he said that the cab wasn’t coming and it was my fault because I should have left the shop, I said that wasn’t good enough and he said I’ll send another, Because by this point I’ve waited for an hour and a half I decided to make other arrangements, I rang the cab firm back up and said I’ve decided I don’t want to give you my money and wanted to make a formal complaint and he hung up on me 😡😡 trouble isn’t I’ve been a customer with melivile for years, and I know the owners and I’m pretty sure they will be fuming at the way their staff have treated customers but because that controller is screening my calls now I had to leave this review instead. So disappointed.

On time contacted by text. No problems

having complained about poor service in March I now find the service much improved. they turn up promptly , cabs are clean and drivers are friendly and helpful

Rude cab driver had just lost my friend and he tried to overcharge me

On time, comfortable cars, reasonably priced, safe driving

I booked a cab from Heathrow airport to Sutton 3 weeks in advance via the online booking system provided by Melville Cars. I received a confirmation email - all seems to be OK. My flight was in time and I was waiting at the airport for the driver. Nobody arrived and after 30 minutes I called Melville Cars. They haven´t taken care of my booking!!! The excuse was that the office is not equiped for online booking. Unbeliveable - better use public transport or walk instead of using this company. Never again

I have always had excellent service and as I havebeen on crutches the drivers have been very helpful

Melville take me to The Sutton Arms every Saturday night. Brilliant customer service and very professional.